FAQ
How long does shipping take in the USA?
At Kitchishop, orders are typically delivered within 8–15 business days from the time your order is placed. This includes order processing and shipping time.
We ship exclusively within the United States, ensuring reliable delivery without international delays.
Once your order has been shipped, you will receive a tracking number by email so you can follow your package every step of the way.
Do you offer free shipping?
Yes, Kitchishop offer free shipping. Our affordable shipping rate are: 0$
There are no hidden fees or extra charges at checkout.
What is your return and refund policy?
We offer a 30-day return policy from the date of delivery.
To be eligible for a return:
Items must be unused
Items must be in original packaging
Items must be in the same condition as received
Once your return is received and inspected, refunds will be issued within 10 business days to the original payment method.
To start a return, email us at:
support@kitchishop.com
Are Kitchishop products covered by a warranty?
At this time, Kitchishop products do not include a warranty.
If you experience any issues with your order, please contact us at support@kitchishop.com and our support team will assist you as quickly as possible.
What payment methods does Kitchishop accept?
We accept all major secure payment methods, including:
Visa
Mastercard
PayPal
Apple Pay
Google Pay
All transactions are 100% secure and encrypted for your safety.
How can I track my Kitchishop order?
After your order ships, you’ll receive an email with your tracking number.
Use this number on our tracking page or the courier’s website to see real-time delivery updates.
Does Kitchishop ship internationally?
No. Kitchishop currently ships only within the United States.
This allows us to maintain free delivery and better customer service.
Can I change or cancel my order after placing it?
Orders are processed quickly.
If you need to change or cancel your order, please contact support@kitchishop.com within 24 hours of placing your order. After 24 hours, changes or cancellations may not be possible.
Contact Kitchishop
If you have additional questions about shipping, returns, or products, feel free to reach out:
Store name: Kitchishop
Business Address: 340 Constitution Ave, Littleton, MA 01460, United States
Email: support@kitchishop.com
Phone number: +1 351-212-2864
Company name: Evixa Group Ltd (trading as Kitchishop)
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company number: 16479597
We aim to respond to all inquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9AM - 6PM (ET)
Saturday and Sunday: Closed
